The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Article in Journal of Service Theory and Practice (August 2023)
The most recent citing publications are shown below. View all 19 publications that cite this research output on Dimensions.
Article in Journal of Service Theory and Practice (August 2023)
Article in Journal of Psychology & Clinical Psychiatry (May 2023)
Article in Journal of Consulting and Clinical Psychology (March 2023)