The effect of externalities on adoption of social customer relationship management (SCRM)

Overview of attention for article published in International Journal of Quality Innovation, December 2017

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RT @Springernomics: Beyond "belonging" + "being heard," customers engaging with companies' digital channels value "achieving a change" + re…

Beyond "belonging" + "being heard," customers engaging with companies' digital channels value "achieving a change" + receiving reward$. Read the full findings on #social #customerservice: https://t.co/FdDfFYyCDy #OpenAccess #holidayshopping