| Title |
Customer service quality and benchmarking in public transport contracts
|
|---|---|
| Published in |
International Journal of Quality Innovation, May 2015
|
| DOI | 10.1186/s40887-015-0003-9 |
| Authors |
David A Hensher |
Mendeley readers
The data shown below were compiled from readership statistics for 63 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| India | 1 | 2% |
| Malta | 1 | 2% |
| Unknown | 61 | 97% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 12 | 19% |
| Researcher | 8 | 13% |
| Student > Master | 8 | 13% |
| Student > Bachelor | 7 | 11% |
| Other | 3 | 5% |
| Other | 8 | 13% |
| Unknown | 17 | 27% |
| Readers by discipline | Count | As % |
|---|---|---|
| Engineering | 14 | 22% |
| Business, Management and Accounting | 11 | 17% |
| Social Sciences | 10 | 16% |
| Economics, Econometrics and Finance | 6 | 10% |
| Arts and Humanities | 2 | 3% |
| Other | 5 | 8% |
| Unknown | 15 | 24% |