Evaluating the effect of logistics service quality on customer satisfaction and loyalty
Article in International Journal of Services and Operations Management (April 2024)
The most recent citing publications are shown below. View all 10 publications that cite this research output on Dimensions.
STUDI KASUS FREIGHT FORWARDER: PENERAPAN HOUSE OF RISK UNTUK PENILAIAN RISIKO AKTIVITAS IMPOR
Article in Journal of Industrial Engineering and Operation Management (June 2023)
The mediating effect of technology capabilities between forwarding services and tracking performance for the forwarding company in Selangor
Conference proceeding in AIP Conference Proceedings (February 2023)