8 Best Practices for Creating a Compelling Customer Experience
Harvard Business Review ,
Every interaction between a company and a customer is an opportunity. For the company, it’s a chance to reinforce brand quality…
Every interaction between a company and a customer is an opportunity. For the company, it’s a chance to reinforce brand quality…
Despite all the effort and money poured into CX tools by companies, customer satisfaction continues to decline.
Credit: Rawpixel.com/Shutterstock Despite the millions of dollars businesses spend gathering data about how happy their…
New research suggests that senior managers at some of the top corporations in the world often fail to understand the feedback…
Return to Article List Article ID: 678476 Released: 26-Jul-2017 9:35 AM EDT Source Newsroom: Indiana University Add to…
BLOOMINGTON, Ind. -- Despite the millions companies spend to gather information about customer satisfaction, senior managers…
BLOOMINGTON, Ind. -- Despite the millions companies spend to gather information about customer satisfaction, senior managers…
There's an impulsive retort you've undoubtedly heard from customer service personnel on occasions when you've demanded to speak…
Below is a London School of Economics article discussing the benefits of paying attention to measuring intangible assets and…