On the modelling and performance measurement of service networks with heterogeneous customers

Overview of attention for article published in Annals of Operations Research, December 2019

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Final PhD paper finally published - thanks to @UCL_CORU and @HealthFdn - On understanding how to manage and evaluate services/processes based on the "quality" of the process and the demand for service - https://t.co/vBOCf2EfoU

03 Dec 2019

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