Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Overview of attention for article published in Journal of the Academy of Marketing Science, May 2019

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In the top 25% of all research outputs scored by Altmetric
High Attention Score compared to outputs of the same age (90th percentile)
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Journal of the Academy of Marketing Science, 31 May 2019

Do customers recognize and appreciate improvements in employee satisfaction? New research by Wolter and colleagues suggests…