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RT @Journal_EM: Position paper: "Towards customer-induced service orchestration - requirements for the next step of customer orientation" |…
RT @Journal_EM: Position paper: "Towards customer-induced service orchestration - requirements for the next step of customer orientation" |…
Position paper: "Towards customer-induced service orchestration - requirements for the next step of customer orientation" | https://t.co/sYj2pKtWba #customerservices #servicedesign #customerexperience #customerdriven #servicemanagement #customercentricit