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RT @JAMS_updates: By aligning types of failures with recovery strategies, a firm in an emerging market can reduce customer churn, according…
RT @JAMS_updates: By aligning types of failures with recovery strategies, a firm in an emerging market can reduce customer churn, according…
RT @JAMS_updates: By aligning types of failures with recovery strategies, a firm in an emerging market can reduce customer churn, according…
By aligning types of failures with recovery strategies, a firm in an emerging market can reduce customer churn, according to new work in JAMS by Borah, Prakhya & Sharma https://t.co/9Ei8p2atJp @IIMAhmedabad @iimb_official @maysbusiness https://t.co/b9