Customer support ticket escalation prediction using feature engineering

Overview of attention for article published in Requirements Engineering, April 2018

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Among the highest-scoring outputs from this source (#50 of 199)
Above-average Attention Score compared to outputs of the same age (60th percentile)
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So far, Altmetric has seen 6 X posts from 4 X users, with an upper bound of 2,915 followers.

RT @ReqEngJ: Customer support ticket escalation prediction... available now in our latest issue https://t.co/ZB5ojIxBUQ #reqeng @LloydThink…

RT @ReqEngJ: Customer support ticket escalation prediction... available now in our latest issue https://t.co/ZB5ojIxBUQ #reqeng @LloydThink…

Customer support ticket escalation prediction... available now in our latest issue https://t.co/ZB5ojIxBUQ #reqeng @LloydThinks @DanaHDamian

RT @LloydThinks: Just appeared @ReqEngJ Journal: Customer Support Ticket Escalation Prediction using Feature Engineering w/ @DanaHDamian, @…

RT @LloydThinks: Just appeared @ReqEngJ Journal: Customer Support Ticket Escalation Prediction using Feature Engineering w/ @DanaHDamian, @…

Just appeared @ReqEngJ Journal: Customer Support Ticket Escalation Prediction using Feature Engineering w/ @DanaHDamian, @TysonBulmer, and @ShaikhQuader. Check it out: https://t.co/Sg1Qu43q77