How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses

Overview of attention for article published in Journal of the Academy of Marketing Science, July 2018

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Above-average Attention Score compared to outputs of the same age (61st percentile)
Above-average Attention Score compared to outputs of the same age and source (54th percentile)

Mentioned by

twitter: 5 X users

facebook: 1 Facebook page

Citations

dimensions_citation: 72 Dimensions

Readers on

mendeley: 178 Mendeley

Summary X Facebook Dimensions citations

So far, Altmetric has seen 5 X posts from 5 X users, with an upper bound of 14,239 followers.

RT @JAMS_updates: Do customer feel better or worse after getting revenge? What can managers do to appease avengers once they enacted reveng…

14 Aug 2018

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RT @JAMS_updates: Do customer feel better or worse after getting revenge? What can managers do to appease avengers once they enacted reveng…

06 Aug 2018

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RT @JAMS_updates: Do customer feel better or worse after getting revenge? What can managers do to appease avengers once they enacted reveng…

06 Aug 2018

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@mktgmike

06 Aug 2018

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Do customer feel better or worse after getting revenge? What can managers do to appease avengers once they enacted revenge? For answers, see this new JAMS article by Gregoire et al.! https://t.co/ZzjaI5E5xT @HEC_Montreal

06 Aug 2018

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