Customer satisfaction of Vietnam Airline domestic service quality

Overview of attention for article published in International Journal of Quality Innovation, December 2017

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Above-average Attention Score compared to outputs of the same age (55th percentile)
High Attention Score compared to outputs of the same age and source (80th percentile)

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International Journal of Quality Innovation, 07 Dec 2017

What makes a good airline so good, and vice versa? In this brand new empirical article from IJQU, 400+ passengers ranked…