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#NewStudy:You can "innoculate" #customers from complaining by warning them about possible #service failures bforehand http://t.co/n9IEsMqJvF
#NewStudy:You can "innoculate" #customers from complaining by warning them about possible #service failures bforehand http://t.co/n9IEsMqJvF
Some #marketing tips from #customerservice in the #airlines industry @bquaiser. "Don't try harder" http://t.co/BFxIcqHRGk
Customer inoculation as strategy for mitigating negative consequences of service failures on customer satisfaction: http://t.co/LlWOWoCuyL