Cost-Effective Service Excellence. I am thrilled that our paper was a finalist in the Best Service Article Award of the Year 2018, together with our paper Brave New World: Service Robots in the Frontline. Rare to have 2 papers as finalists :) https://t.c
What can we learn from a highly efficient serial innovator in a mature industry. See our case study on the National Library Board of Singapore which was just published. https://t.co/2d8doL2Mm6 See NLB also in: https://t.co/3FmI6lpnyi https://t.co/HffkK
RT @JAMS_updates: There are 3 strategies for achieving cost-effective service excellence. This article analyses how 10 firms did it: https:…
@amaservsig The video links directly to our latest paper on Cost-Effective Service Excellence -- see https://t.co/pnHJdQod3m
Jochen Wirtz and Valerie Zeithaml prove that you CAN have great experiences and deliver them at low cost! https://t.co/GPJLH1qSDo
You can have excellent service and be cost effective. https://t.co/wYbwKXQx6t Here's the proof! Thanks @jochenwirtz
I'm reading this on #springerlink https://t.co/bxX6MmV6ol
Three strategic options for achieving cost-effective service excellence (CESE). Article by @jochenwirtz & @veryval48 https://t.co/LC9FKeWHQo https://t.co/5LixAth1ea
RT @JAMS_updates: There are 3 strategies for achieving cost-effective service excellence. This article analyses how 10 firms did it: https:…
RT @JAMS_updates: There are 3 strategies for achieving cost-effective service excellence. This article analyses how 10 firms did it: https:…
There are 3 strategies for achieving cost-effective service excellence. This article analyses how 10 firms did it: https://t.co/QRN3ysp7CS