Continuum Learning,
Interesting read which integrates the relevant literature to develop a conceptual model on the potential avenues to achieve #serv…
Interesting read which integrates the relevant literature to develop a conceptual model on the potential avenues to achieve #serv…
A review of the three ways to achieve high levels of service and efficiency that are discussed in Jochen Wirtz and Valarie…
Service excellence and cost effectiveness are seen to be in conflict, yet there are organizations that achieve both. This…