| Title |
Measuring Patient Experience: Concepts and Methods
|
|---|---|
| Published in |
The Patient - Patient-Centered Outcomes Research, May 2014
|
| DOI | 10.1007/s40271-014-0060-5 |
| Pubmed ID | |
| Authors |
Faraz Ahmed, Jenni Burt, Martin Roland |
| Abstract |
Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care. |
X Demographics
The data shown below were collected from the profiles of 16 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United Kingdom | 6 | 38% |
| New Zealand | 3 | 19% |
| United States | 2 | 13% |
| Spain | 1 | 6% |
| Peru | 1 | 6% |
| Unknown | 3 | 19% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 8 | 50% |
| Scientists | 6 | 38% |
| Science communicators (journalists, bloggers, editors) | 2 | 13% |
Mendeley readers
The data shown below were compiled from readership statistics for 442 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United Kingdom | 4 | <1% |
| Portugal | 1 | <1% |
| Australia | 1 | <1% |
| Ireland | 1 | <1% |
| Canada | 1 | <1% |
| Spain | 1 | <1% |
| Unknown | 433 | 98% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 78 | 18% |
| Student > Ph. D. Student | 58 | 13% |
| Researcher | 39 | 9% |
| Student > Bachelor | 32 | 7% |
| Other | 26 | 6% |
| Other | 75 | 17% |
| Unknown | 134 | 30% |
| Readers by discipline | Count | As % |
|---|---|---|
| Medicine and Dentistry | 95 | 21% |
| Nursing and Health Professions | 65 | 15% |
| Social Sciences | 25 | 6% |
| Business, Management and Accounting | 24 | 5% |
| Psychology | 13 | 3% |
| Other | 72 | 16% |
| Unknown | 148 | 33% |
Attention Score in Context
This research output has an Altmetric Attention Score of 16. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 01 February 2024.
All research outputs
#2,364,597
of 26,017,215 outputs
Outputs from The Patient - Patient-Centered Outcomes Research
#54
of 595 outputs
Outputs of similar age
#23,221
of 246,075 outputs
Outputs of similar age from The Patient - Patient-Centered Outcomes Research
#1
of 10 outputs
Altmetric has tracked 26,017,215 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 90th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 595 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 7.8. This one has done particularly well, scoring higher than 90% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 246,075 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 90% of its contemporaries.
We're also able to compare this research output to 10 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them