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Measuring Patient Experience: Concepts and Methods

Overview of attention for article published in The Patient, May 2014
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#34 of 309)
  • High Attention Score compared to outputs of the same age (89th percentile)
  • High Attention Score compared to outputs of the same age and source (85th percentile)

Mentioned by

policy
1 policy source
twitter
17 tweeters

Citations

dimensions_citation
59 Dimensions

Readers on

mendeley
139 Mendeley
Title
Measuring Patient Experience: Concepts and Methods
Published in
The Patient, May 2014
DOI 10.1007/s40271-014-0060-5
Pubmed ID
Authors

Faraz Ahmed, Jenni Burt, Martin Roland

Abstract

Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care.

Twitter Demographics

The data shown below were collected from the profiles of 17 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 139 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United Kingdom 5 4%
Australia 1 <1%
Portugal 1 <1%
Spain 1 <1%
Ireland 1 <1%
Canada 1 <1%
Unknown 129 93%

Demographic breakdown

Readers by professional status Count As %
Student > Master 33 24%
Student > Ph. D. Student 28 20%
Researcher 16 12%
Unspecified 15 11%
Other 9 6%
Other 38 27%
Readers by discipline Count As %
Medicine and Dentistry 44 32%
Social Sciences 19 14%
Nursing and Health Professions 18 13%
Unspecified 16 12%
Business, Management and Accounting 9 6%
Other 33 24%

Attention Score in Context

This research output has an Altmetric Attention Score of 13. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 23 January 2019.
All research outputs
#1,210,132
of 13,260,816 outputs
Outputs from The Patient
#34
of 309 outputs
Outputs of similar age
#20,203
of 189,000 outputs
Outputs of similar age from The Patient
#1
of 7 outputs
Altmetric has tracked 13,260,816 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 90th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 309 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.5. This one has done well, scoring higher than 88% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 189,000 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 89% of its contemporaries.
We're also able to compare this research output to 7 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them