Implications of loyalty program membership and service experiences for customer retention and value

Overview of attention for article published in Journal of the Academy of Marketing Science, January 2000

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High Attention Score compared to outputs of the same age (81st percentile)
Above-average Attention Score compared to outputs of the same age and source (57th percentile)

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Growing by the Masses - Revisiting the Link between Firm Size and Market Power

Cited by CESIfo on 19 Oct 2020

CESifo is a global, independent research network with members from across the world. Members are prominent economists with a broad spectrum of specialisms, each of whom brings years of experience and a high level of expertise to our research areas.