Relational benefits in services industries: The customer’s perspective

Overview of attention for article published in Journal of the Academy of Marketing Science, April 1998

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In the top 5% of all research outputs scored by Altmetric
Among the highest-scoring outputs from this source (#37 of 849)
High Attention Score compared to outputs of the same age (99th percentile)

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Orane Amant, 15 Apr 2014

hi, i'm looking for this article : Gwinner K., Gremler D. and Bitner M.J. (1998), Relational benefits in services industries…