Unveiling the recovery time zone of tolerance: when time matters in service recovery

Overview of attention for article published in Journal of the Academy of Marketing Science, May 2017

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So far, Altmetric has seen 4 X posts from 4 X users, with an upper bound of 4,894 followers.

RT @JAMS_updates: Hogreve et al on how time affects customers’ compensation expectations in service recovery: https://t.co/tODitsItXB @WFI_…

RT @JAMS_updates: Hogreve et al on how time affects customers’ compensation expectations in service recovery: https://t.co/tODitsItXB @WFI_…

RT @JAMS_updates: Hogreve et al on how time affects customers’ compensation expectations in service recovery: https://t.co/tODitsItXB @WFI_…

Hogreve et al on how time affects customers’ compensation expectations in service recovery: https://t.co/tODitsItXB @WFI_Ingolstadt