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The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the U.S.: a gender-based approach

Overview of attention for article published in SpringerPlus, September 2016
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Mentioned by

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1 tweeter

Citations

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196 Mendeley
Title
The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the U.S.: a gender-based approach
Published in
SpringerPlus, September 2016
DOI 10.1186/s40064-016-3220-3
Pubmed ID
Authors

Sung-Bum Kim, Dae-Young Kim

Abstract

This research explored a conceptual framework incorporating interrelationships among corporate social responsibility (CSR), corporate ability (CA), corporate reputation (CR), and CSR-related transparency on customer loyalty within the hotel context. In this study, we also analyzed consumers' propensity to support CSR initiatives through the socio-demographic indicator of gender. We used independent sample t test and multiple regression analysis to test hypotheses based on 487 responses from American participants. Four antecedents (i.e., CSR, CA, CR, and transparency) exhibited favorable effects on customer loyalty. Among these four factors, the positively perceived CSR initiatives had a greater impact on customer loyalty. In addition, according to our findings, female participants were more likely to have a positive perception of the four antecedents than males.

Twitter Demographics

The data shown below were collected from the profile of 1 tweeter who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 196 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Switzerland 1 <1%
Unknown 195 99%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 29 15%
Student > Master 27 14%
Lecturer 24 12%
Researcher 14 7%
Student > Doctoral Student 12 6%
Other 33 17%
Unknown 57 29%
Readers by discipline Count As %
Business, Management and Accounting 81 41%
Economics, Econometrics and Finance 23 12%
Social Sciences 9 5%
Psychology 5 3%
Arts and Humanities 3 2%
Other 11 6%
Unknown 64 33%

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 24 January 2018.
All research outputs
#17,861,473
of 22,962,258 outputs
Outputs from SpringerPlus
#1,203
of 1,853 outputs
Outputs of similar age
#230,865
of 322,590 outputs
Outputs of similar age from SpringerPlus
#122
of 186 outputs
Altmetric has tracked 22,962,258 research outputs across all sources so far. This one is in the 22nd percentile – i.e., 22% of other outputs scored the same or lower than it.
So far Altmetric has tracked 1,853 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.7. This one is in the 34th percentile – i.e., 34% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 322,590 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 28th percentile – i.e., 28% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 186 others from the same source and published within six weeks on either side of this one. This one is in the 34th percentile – i.e., 34% of its contemporaries scored the same or lower than it.