Antecedents to customer expectations for service recovery

Overview of attention for article published in Journal of the Academy of Marketing Science, January 1994

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High Attention Score compared to outputs of the same age (80th percentile)

Mentioned by

twitter: 1 X user

wikipedia: 1 Wikipedia page

Citations

dimensions_citation: 503 Dimensions

Readers on

mendeley: 353 Mendeley

Summary X Wikipedia Dimensions citations

So far, Altmetric has seen 1 X post from an account with 207 followers.

@bayulinggarjati @KunNay23 http://t.co/7NU9j62sgY

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