| Title |
Antecedents to customer expectations for service recovery
|
|---|---|
| Published in |
Journal of the Academy of Marketing Science, January 1994
|
| DOI | 10.1177/0092070394221005 |
| Authors |
Scott W. Kelley, Mark A. Davis |
X Demographics
The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 353 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Australia | 3 | <1% |
| Germany | 2 | <1% |
| Turkey | 1 | <1% |
| Malaysia | 1 | <1% |
| Brazil | 1 | <1% |
| Finland | 1 | <1% |
| India | 1 | <1% |
| United States | 1 | <1% |
| Unknown | 342 | 97% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 67 | 19% |
| Student > Ph. D. Student | 65 | 18% |
| Student > Bachelor | 33 | 9% |
| Student > Doctoral Student | 27 | 8% |
| Lecturer | 18 | 5% |
| Other | 64 | 18% |
| Unknown | 79 | 22% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 176 | 50% |
| Social Sciences | 22 | 6% |
| Engineering | 18 | 5% |
| Economics, Econometrics and Finance | 15 | 4% |
| Computer Science | 6 | 2% |
| Other | 24 | 7% |
| Unknown | 92 | 26% |
Attention Score in Context
This research output has an Altmetric Attention Score of 4. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 27 May 2020.
All research outputs
#7,357,897
of 25,377,790 outputs
Outputs from Journal of the Academy of Marketing Science
#292
of 849 outputs
Outputs of similar age
#11,341
of 71,579 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#3
of 3 outputs
Altmetric has tracked 25,377,790 research outputs across all sources so far. This one has received more attention than most of these and is in the 69th percentile.
So far Altmetric has tracked 849 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.0. This one has gotten more attention than average, scoring higher than 64% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 71,579 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 80% of its contemporaries.
We're also able to compare this research output to 3 others from the same source and published within six weeks on either side of this one.