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Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model

Overview of attention for article published in SpringerPlus, October 2016
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1 X user

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44 Mendeley
Title
Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model
Published in
SpringerPlus, October 2016
DOI 10.1186/s40064-016-3549-7
Pubmed ID
Authors

Alfonso Martínez-Moreno, Arturo Díaz Suárez

Abstract

The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enables the evaluation of organization progress towards achieving quality goals, from a structured, measurable and comparable methodology. The aim is to carry out a diagnosis of the level of implementation of quality in the Municipal Sports Services of the Region of Murcia, Spain. The sample of 287 workers of 30 sports services gets a high level of reliability at all scales, with a coefficient of variation of .985 (range .810-.943). The score in the criteria of Policy and Strategy, People Management, Alliances and Resources, Processes and People Results were significantly higher (p < .05) in the Municipalities with more than 25,000 inhabitants when compared with those less than 10,000 and with those from 10,000 to 25,000 inhabitants obtaining global ratings of 571 points, those less than 10,000, 590 points those from 10,000 to 25,000 and those higher than 25,000 reach 636, having a good level of quality in relation to the scale that determines the model.

X Demographics

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The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 44 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Spain 1 2%
Portugal 1 2%
Unknown 42 95%

Demographic breakdown

Readers by professional status Count As %
Student > Master 9 20%
Student > Bachelor 8 18%
Student > Doctoral Student 4 9%
Professor > Associate Professor 4 9%
Researcher 3 7%
Other 8 18%
Unknown 8 18%
Readers by discipline Count As %
Business, Management and Accounting 10 23%
Engineering 8 18%
Sports and Recreations 6 14%
Economics, Econometrics and Finance 2 5%
Nursing and Health Professions 2 5%
Other 6 14%
Unknown 10 23%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 28 October 2016.
All research outputs
#15,390,684
of 22,896,955 outputs
Outputs from SpringerPlus
#935
of 1,850 outputs
Outputs of similar age
#198,374
of 315,614 outputs
Outputs of similar age from SpringerPlus
#79
of 137 outputs
Altmetric has tracked 22,896,955 research outputs across all sources so far. This one is in the 22nd percentile – i.e., 22% of other outputs scored the same or lower than it.
So far Altmetric has tracked 1,850 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.7. This one is in the 35th percentile – i.e., 35% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 315,614 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 28th percentile – i.e., 28% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 137 others from the same source and published within six weeks on either side of this one. This one is in the 32nd percentile – i.e., 32% of its contemporaries scored the same or lower than it.